FAQ

Common questions about eSIMs, payments, delivery, activation, and support. Can't find what you need? Contact us at support@encryptsim.com.

Table of Contents

Getting Started

eSIM Delivery and Activation

Plans and Coverage

Refunds and Support

Troubleshooting

How to quickly and effectively resolve common encryptSIM issues and errors.

Why Can’t I Find My Installed eSIM on My Device?

Fixing the “This Code Is No Longer Valid” Error

I am experiencing slow network speeds

What can I do if my device is network or carrier-locked?

I am experiencing “PDP Authentication Failure”

Troubleshooting: Unable to Scan QR Code for eSIM Installation

How Do I Access the Internet Using an encryptSIM eSIM on an iOS Device?

I'm experiencing the ‘Unable to Complete Cellular Plan Change’ error message

How to Access the Internet on Samsung Galaxy

Can I use iMessage with my eSIM?

Why Am I Seeing the ‘Cellular Plans From This Carrier Cannot Be Added’ Error?

encryptSIM Stuck on ‘Activating’ on iOS? Here’s What to Do

Troubleshooting: Unable to Delete an eSIM on Samsung Galaxy S22

How do I access the internet using an eSIM on a Google Pixel device?

Global privacy. Absolute Freedom.

Secure connections to the world's fastest networks, for one flat rate.

One-Time Payment

Global 5G - 200+ Locations

20GB

365 Days

Global 365 eSIM

$99

Instant delivery

Example Usage

210 hrs

Browsing

25 hrs

Streaming

60 hrs

Voice Calls

20 hrs

Video Calls

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