How Do I Access the Internet Using an encryptSIM on a Samsung Galaxy Device?

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If you are experiencing connectivity issues after installing your encryptSIM on a Samsung Galaxy device, follow these steps to ensure your eSIM is properly set up.

Step 1: Verify Your eSIM is Enabled

Before proceeding, make sure that your eSIM line is enabled and selected for mobile data:

1. Go to Settings.

2. Tap Connections.

3. Tap SIM manager.

4. Ensure that the eSIM is enabled (toggle ON if needed).

5. Tap Mobile data and select your encryptSIM.

Step 2: Connect to the Supported Network

Your encryptSIM connects to the fastest and most secure network available in your area. If your device is not connecting properly, try manually selecting the network:

1. Go to Settings.

2. Tap Connections.

3. Tap Mobile networks.

4. Tap Network operators.

5. Tap your encryptSIM.

6. Disable Select automatically.

7. Choose the network specified in your encryptSIM setup instructions.

Step 3: Update APN Settings (If Required)

If your eSIM requires manual APN configuration, follow these steps:

1. Go to Settings.

2. Tap Connections.

3. Tap Mobile networks.

4. Tap Access Point Names (APN).

5. Tap your encryptSIM.

6. Tap Add.

7. Enter the APN name provided in your encryptSIM setup instructions.

8. Tap OK.

9. Enter a label (e.g., encryptSIM) in the Name field.

10. Leave all other fields blank.

11. Tap the three-dot menu (upper right corner) and select Save.

12. Ensure the newly added APN is selected.

Step 4: Enable Data Roaming (If Required)

Some encryptSIMs require Data Roaming to be turned on:

1. Go to Settings.

2. Tap Connections.

3. Tap Mobile networks.

4. Toggle ON Data Roaming.

Final Steps

After completing these steps, your encryptSIM should be successfully connected to the internet. If you are still experiencing issues, try:

• Restarting your device.

• Toggling Airplane Mode ON and OFF.

• Switching between 3G/4G/5G networks.

If you need further assistance, contact our support team—we’re happy to help.

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